Privacy Policy
Last Updated: August 10, 2026 • Effective Date: January 1, 2026
1. Overview & Scope
At Kode CRM ("we," "our," or "us"), protecting your personal and business data is at the core of our platform architecture. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our SaaS CRM applications, or communicate with our services.
By accessing or using Kode CRM, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our enterprise services:
- Account & Onboarding Information: Name, business email, phone number, company name, billing details, and login credentials when you register a tenant workspace.
- Workspace Business Data: Customer contacts, sales pipeline activities, project tasks, payroll records, and support tickets submitted within your isolated SaaS environment.
- Usage & Technical Telemetry: IP addresses, browser type, device identifiers, session activity logs, and feature usage analytics to optimize system performance and security.
3. How We Use Your Data
Service Provisioning
To operate multi-tenant workflows, process payroll calculations, and route support tickets.
Security & Isolation
Enforce strict tenant data isolation, audit access logs, and prevent unauthorized breaches.
Communications
Send transactional alerts, billing statements, system updates, and account security notifications.
Analytics & AI Optimizations
Improve platform performance and optimize real-time Socket.io chat and background cron jobs.
4. Data Retention & Security
We employ AES-256 encryption at rest and TLS 1.3 in transit. Your multi-tenant customer data is stored securely using cloud infrastructure with daily automated backups. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Contact Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact our Data Protection Officer at:
Kode CRM Privacy Team
Email: privacy@kodecrm.com
Address: 123 Innovation Drive, Tech Valley, CA 94025