Terms of Service
Last Updated: August 10, 2026 • Effective Date: January 1, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "Tenant") and Kode CRM ("Company," "we," or "us"). By creating an account, subscribing to a plan, or utilizing our software-as-a-service platform, you confirm that you have read, understood, and agreed to be bound by these Terms.
2. SaaS Platform Use & Account Responsibilities
When creating and maintaining your tenant workspace on Kode CRM:
- You must provide accurate, complete, and current information during workspace registration.
- You are responsible for maintaining the confidentiality of your account credentials and JWT tokens.
- You are responsible for all actions and business activities conducted under your tenant workspace ID.
- You agree not to reverse engineer, disrupt, or attempt unauthorized access to isolated tenant databases.
3. Subscriptions, Billing & Cancellation
Kode CRM offers Starter, Pro, and Enterprise subscription tiers. Subscriptions are billed on a recurring monthly or annual basis. You may upgrade, downgrade, or cancel your subscription at any time through your Tenant Admin Settings panel. All subscription payments are non-refundable unless required by applicable law.
4. Service Level & Limitation of Liability
We strive to maintain a 99.9% uptime SLA across our platform services. However, Kode CRM is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Kode CRM shall not be liable for any indirect, incidental, or consequential damages resulting from data loss, server downtime, or unauthorized third-party access.
5. Governing Law & Contact
These Terms shall be governed by and construed in accordance with the laws of the State of California. If you have any questions regarding these Terms, please contact our Legal Counsel at legal@kodecrm.com.